Reputation Management for Hospitality
For restaurants, hotels, cafes and bars, reviews drive bookings. We help hospitality businesses across the UK challenge fake and unfair reviews, manage complaints and build a stronger review profile — ethically and within each platform’s policies.
Trusted by SMEs, professional practices, corporate brands, and individual professionals across the UK since 2001.
How We Help Hospitality Businesses
01Challenge Fake & Unfair Reviews
We identify reviews that breach platform policies — including fake, competitor-driven or malicious reviews — and pursue eligible removals.
02Manage Complaints Professionally
We advise on responding to genuine complaints in a way that protects your reputation and wins customers back.
03Build Genuine Positive Reviews
We help you ethically generate authentic reviews from happy guests to lift your rating and ranking.
04Suppress Damaging Content
Where harmful articles or results can’t be removed, we suppress them with positive, authoritative content.
05Ongoing Monitoring
We continuously monitor reviews and mentions across the platforms that drive your bookings so issues are caught early.
From First Contact To Reputation Recovery
A structured, four-step process built to move from initial consultation to a clear, ethical reputation strategy.
Free Consultation & Audit
We review your current search results, reviews and online mentions to understand the full picture and identify what’s driving the issue.
Strategy & Eligibility Assessment
We assess which content may qualify for removal under platform policies or UK law, and design a tailored strategy combining removal, suppression and content development.
Action: Removal, Suppression & Monitoring
We submit the appropriate reports, begin suppression and digital PR work where needed, and set up ongoing monitoring.
Reputation Recovery & Ongoing Protection
We track results, adjust strategy as needed, and keep monitoring your online reputation so new issues are caught early.
Hospitality Reputation — Frequently Asked Questions
Can you remove a fake or malicious review?
Only reviews that breach a platform’s policies — such as fake, competitor-driven or abusive reviews — can be reported for removal. We assess each one and never guarantee removal.
How should I respond to a genuine bad review?
We advise on professional, on-brand responses that address the concern and show future customers you care — often more valuable than removal.
Can you help improve my star rating?
Yes. We help you ethically generate genuine reviews from happy guests, the most sustainable way to improve your rating and ranking.
Do you cover reviews across all the main platforms?
Yes. We manage reviews and mentions across the major review websites, search engines and social platforms that influence bookings.
Is this legal and safe?
Yes. We use only ethical, policy-based methods and never fake reviews or manipulative tactics.
How much does it cost?
It depends on the scale and complexity of your situation. We start with a free consultation and audit, then provide a tailored proposal.
Protect Your Hospitality Reputation
Whether you’re facing fake reviews, a damaging complaint or a dip in ratings, we’ll assess your situation honestly and show you what’s realistically achievable. Book your free reputation review today.
Request a Free Reputation Review