Reputation Management for Hospitality

Only reviews that breach a platform’s policies — such as fake, competitor-driven or abusive reviews — can be reported for removal. We assess each one and never guarantee removal.

We advise on professional, on-brand responses that address the concern and show future customers you care — often more valuable than removal.

Yes. We help you ethically generate genuine reviews from happy guests, the most sustainable way to improve your rating and ranking.

Yes. We manage reviews and mentions across the major review websites, search engines and social platforms that influence bookings.

Yes. We use only ethical, policy-based methods and never fake reviews or manipulative tactics.

It depends on the scale and complexity of your situation. We start with a free consultation and audit, then provide a tailored proposal.

Yes, and these are among the most successful removals we handle. Every major platform prohibits reviews from people with no genuine customer experience. Where you can show the reviewer never held a booking or placed an order, the report is considerably stronger.

Yes. We support restaurants, hotels, pubs, bars, cafes and multi-site hospitality groups across the UK, including venues judged mainly on Google and TripAdvisor and those that live or die by OTA ratings.

Content that breaches a platform policy or UK law: reviews from non-customers, defamatory statements presented as fact, abusive or discriminatory language, and reviews left as part of a coordinated attack by a competitor. Honest criticism from a real guest cannot be removed, and any agency promising otherwise is not being straight with you. There we focus on response strategy and on building genuine positive coverage.

We can begin reporting within twenty-four hours. Coordinated attacks are usually the fastest cases to resolve because the pattern itself is evidence, and platforms act decisively once it is demonstrated. Ongoing monitoring then flags any repeat activity early.